Case study 1

Since the Covid-19 lockdown, many service users have suffered from depression, anxiety, and severe loneliness because they have not been able to see and hug their family. They miss doing their own shopping and feel completely isolated at home.

Some of the wellbeing service users suffer from not having contact with anyone which can cause them to feel depression. We have been ringing up lonely residents two times per week to have long chats and hopefully brighten up their day.

It makes a huge difference them knowing that we are only on the end of the phone and if need be, should they have any problems, they can press their pendant or ring the Contact Centre to request help.

We always make sure they are aware that even though we are not able to just pop in, other than with problems with our equipment, we will always try to help solve any problems. If they need telephone numbers to contact a shopping service, or have general questions to ask, we will always try to source the information they need.

 

Case study 2

During this worrying time the Wellbeing team have tried to remain as positive and upbeat as possible by continuing to provide the Safe and Sound service.

Officers are carrying out daily welfare calls to clients to make sure they are managing to collect essential food items and prescriptions. They are also checking how they are coping emotionally, physically and mentally by offering calls daily if needed.

Officers have continued to carry out their usual daily duties, such as:

We are offering advice to clients that maybe struggling and have also made referrals to organisations who are offering services they may need.

Recently, following a welfare call, a client told us she was upset and very worried because didn’t have much food. She said her daughter was self-isolating so she could not collect any essentials for her.

We told her about the Age UK service and explained that they will get essential shopping for her when needed. With the client’s permission we contacted Age UK to ask them to get in touch.

Soon after the client called back to express her gratitude that she had been contacted by the service.  They had taken details of what she needed and arranged to deliver the following day.

Skip to content