The list below shows repairs you are responsible for and what we are responsible for.
Our responsibilities
  • Baths, hand basins and toilets (if we fitted them)
  • Bath seals and two rows of splashback tiles
  • Concrete floors (not including floor tiles)
  • Cupboard drawers – unless damaged by tenant
  • Cupboard-door catches, handles and hinges, and drawer handles
  • Door-entry systems for shared areas
  • Doors – internal fire doors unless damaged by tenant
  • Doors – outside doors (unless damage was caused by tenant)
  • Electrical consumer unit (fuse box)
  • Extractor fans (if Solihull Council own them)
  • Electric shower units (if we fitted them)
  • Electric storage heaters (if Solihull Council own them)
  • Electrics – standard electrical wiring, sockets and light fittings
  • Fences – repairing boundary fencing owned by Solihull Council
  • Foundations
  • Garages and outbuildings owned by Solihull Council
  • Gas fires (but only if we fitted them)
  • Gas pipework inside your home
  • Gas – servicing appliances every year (if Solihull Council own them)
  • Gates, including catches and hinges
  • Immersion heaters (if Solihull Council own them)
  • Kitchen cupboards (we will replace cupboards that are beyond repair but the new cupboards may not match your existing cupboards)
  • Letterbox – replacing front external door letterbox plates
  • Locks and hinges on outside doors where you still have the keys
  • Locks – repairing faulty locks where you still have the keys
  • Paths, steps and other access to the property that Solihull Council own which has been fitted by us
  • Radiators, valves, timers and thermostats
  • Shared areas such as lifts and stairs, rubbish chutes and shared TV aerials
  • Shared gardens
  • Shower trays (if we fitted them)
  • Sink seal and one row of splashback tiles
  • Smoke alarm (mains operated)
  • Soil and vent pipes (if the main pipe is blocked)
  • Staircase, banisters and handrails fitted by us
  • Structural walls inside your home
  • Structure and covering of the roof, the chimney, gutters, drainpipes and their clips, and wood or plastic boards on the outside of the building
  • Taps, tap washers, dripping taps and stopcocks
  • Toilet-flushing systems if fitted by us
  • Vinyl floor tiles – replacing floor tiles in our bathroom and kitchen (we will match your existing tiles if possible
  • Walls – outside walls and rendering
  • Washing lines and posts in shared areas
  • Water pipes, overflow pipes and water tanks
  • Window vents, catches and handles
  • Window frames and outside window sills
  • Worktops (we will replace worktops that are beyond repair but the new worktops may not match your existing units)
 
Your responsibilities
  • Bath panels
  • Bathroom – repairing cracks or chips in sinks, baths and so on
  • Blocked sinks and basins
  • Deliberate damage that you, or people living with you, have caused
  • Disconnecting and reconnecting cookers (unless Solihull Council own them) – although when we turn on your gas supply after you move in we will reconnect your cooker (as long as it is safe)
  • Doors – door handles, door frames and carpet strips
  • Doors – internal doors
  • Dustbins and removing household rubbish
  • Electricity meter and the electricity supply
  • Garden – your own garden
  • Gas meter and the gas supply
  • Keys – replacing (or getting extra) keys to your home
  • Keys – replacing (or getting extra) keys or fobs for shared doors in low-rise blocks
  • Lightbulbs and Fluorescent lighting – for bathroom lightbulbs, you can get a replacement by taking your old lightbulb into Connect where they will exchange it
  • Locks – extra locks for doors or windows
  • Locks and keys – the cost of replacing locks or keys for homes, garages or alley gates
  • Pest control (other than communal areas
  • Plasterwork for patches and cracks, plaster air vents
  • Plumbing in washing machines
  • Security chains for front doors
  • Shower curtain and rails, shower hose and shower head
  • Sink plugs and chains
  • Spyholes for doors if fitted by you
  • Toilet Seats
  • Washing lines and posts – your own
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